There was an error downloading your purchased music. An unknown error occurred (-50)

Are you unable to download songs from itunes? And the worst part is that you see your money being deducted. If you received an error:

“There was an error downloading your purchased music. An unknown error occurred (-50)”

This error can happen if a connection timeout occurs while downloading purchased content from the iTunes Store. Certain types of similar software may also get affected the same way when computer sends and receives information from the internet. Here are a few examples of these types of software:

  • Ad Filters
  • Virus Protection Software
  • Firewalls
  • Web Accelerators

The products which are affected with this error are Microsoft Windows XP, Microsoft Windows 2000, iTunes 7 for Windows, iTunes 7 for Mac, iTunes Store.


If you have any of the software listed above, and you cannot access the iTunes Store or complete your download, you will need to configure these applications again to allow iTunes to connect to the Internet.

Please refer to the documentation that was provided along with that software, and if necessary, contact the software’s manufacturer. You will need to configure the software inorder to allow the following domains to send and receive data from the Internet.


If a web accelerator appears to be causing the issue, it is adviced to contact your Internet Service Provider (ISP) or the software manufacturer as the issue is not related to itunes. If your computer is on a network, you may try using a different computer on the same network, or discuss the issue with the concerned network administrator to resolve the issue.

If you find out that this error only occurs while attempting to download video content, you may be able to resolve this issue by just deleting the cached video files of the download, then resuming your download again.

Error (-50) Downloading Purchased Videos

Deleting the cached video files of the download, and starting the download again from the beginning, will often help to resolve this download issue.

Please use the following procedure to find out the cached video downloads:

  1. Please navigate to the downloads folder on your system. This folder can be found in the following locations on your computer:

    Mac Systems
    ~/Music/iTunes/iTunes Music/Downloads

    Note: The tilde (~) refers to your Home directory.

    Windows Vista:
    \Users\username\Music\iTunes\iTunes Music\Downloads\
    Windows XP and Windows 2000:
    \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Music\Downloads\

  2. Please locate the folder that contains the cached video file for this purchase.

    In Windows Vista, the folder will be named for the purchased video, and the name for this will end with .tmp.

    Example: The Dundies.tmp

    In the Windows XP and the Windows 2000 operating systems, the folder will be named for the purchased video, and the name will end with .m4v.tmp.

    Example: The Dundies.m4v.tmp

  3. Move the .tmp folder for the affected purchased video to the Trash or to the Recycle Bin.
  4. Open the iTunes.
  5. From the Store menu, please choose Check for Purchases.
  6. Enter your account name and account password and then click the Check button.

Now you should be able to download music successfully.